Benefits of Home Care
The Distinction of Superior Service
Essentially, we provide highly qualified staff and access to state-of-the-art technology for a truly exceptional homecare environment.
Feeding Device Management
NGT / PEG / PEJ
Bed Sore Prevention
Speech & Language Pathology
Moms and Babies Nurses
Construction Site, Oil & Gas Field, In-house Company Clinic Set-up and Consultancy
We understand you have a lot of questions. Find your answers here.
Since 2012. During this time, we have established excellent relationships with many hospitals and government departments including the Department of Health and DAMAN which helps us provide a streamlined homecare service.
Yes. Pyramids is licensed by the Department of Health (Abu Dhabi) and complies with all regulatory requirements to operate as a Home Care company.
Pyramids employs clinicians following rigorous screening, in depth interview and strict technical assessment. We then license them with the appropriate authorities.
Pyramids have the highest level of accreditation by Commission on Accreditation of Rehabilitation Facilities (CARF) and to ensure patient safety and the quality of our services Pyramids strictly follows international best standards practice for home care. Please visit our homepage to read our patient testimonials.
Our highly trained clinicians can care for patients in all ages from new-born to seniors.
Pyramids offer a wide range of clinical services including General Physician, skilled nursing, rehabilitation and therapy services and “unskilled” or “non-medical” care. Examples of skilled nursing services include:
– Administering injections
– Skin care (pressure ulcers)
– Wound care
– Catheter care
– Stoma care
– Diabetes management
– Post-operative rehabilitation.
Pyramids rehabilitation services include: physiotherapy, occupational and speech language therapy. Additional services can include:
– Sleep therapy
– A Counselling
Pyramids supply Home Health Aides who are often registered nurses in their own country but not licensed in the UAE, to provide “unskilled” or “non-medical” care. This care may be suitable for newborn, children or the elderly or individuals with disabilities wishing to maintain their independence and quality of life or those requiring support following hospital discharge. Examples of “unskilled” care include bathing, grooming, dressing, toileting, oral care, nutrition education and eating, meal preparation, assistance with walking, medication reminders, accompanying to appointments and home risk management to improve patients’ safety. Home Health Aides can work anywhere. Service timings range from a minimum of 8 hours to 24-hours a day. Home Health Aides are regularly supervised and evaluated to ensure the quality of their care.
Yes. Pyramids registered nurses have the same qualifications and licenses as hospital nurses and are assessed for clinical competency and supervised and evaluated in the same way. The difference is that they provide care in the privacy and comfort of patients own homes, which is often more comfortable and convenient than a hospital. Examples of “unskilled” care include bathing, grooming, dressing, toileting, oral care, nutrition education and eating, meal preparation, assistance with walking, medication reminders, accompanying to appointments and home risk management to improve patients’ safety. Home Health Aides can work anywhere. Service timings range from a minimum of 8 hours to 24-hours a day. Home Health Aides are regularly supervised and evaluated to ensure the quality of their care.
Please contact us and we will guide you through the process including if required insurance approval.
YES. If care is insurance funded Pyramids needs a referral to home care and a medical report from your treating physician services to get approval from your insurance company. NO If care is cash funded. Pyramids accepts cash for all services including nurses, Home Health Aides and therapists.
This depends on the case and how services are funded. For insured patients, care is generally started only after insurance approval. This normally takes 12 to 48 hours. For cash patients care can often be started immediately or within 12 hours of acceptance of quote and required payment.
For insured patients this depends on the insurance approval and the patient’s needs. For cash patients this is the patient’s choice — minimum 8 hours Patients can combine insurance and cash funded care to tailor care to their needs.
Nurses generally to work 12-hour shifts. 4 nurses are required to provide safe care for 24 hour/7 day services. This number as the number of required hours of care reduces.
Yes. This is part of Pyramids service.
Generally, yes but the final approval will depend on the care provided , the length of the stay and location and some notice is required for overnight stays. Accommodation and additional transport may be charged.
To ensure an appropriate handover of information nurses accompany the patient to hospital for admission. Based on the case a nurse or Home Health Aide may stay in the hospital but this is for companionship only because for liability reasons the hospital will not allow them to perform nursing duties.
Yes. Pyramids nurses and Home Health Aide can escort patients going outside the UAE. Please contact us and we will guide you through the process.
Pyramids therapy services include physiotherapy, occupational and speech language therapy. Additional services can include
– Sleep therapy
Visits generally last 60 minutes For insured patient’s the visit frequency depends on the insurance approval and the patient’s needs. For cash patients the visit frequency is the patient’s choice, normally guided by the therapist. Patients can use a combination of insurance and cash funded visits.
Some insurance plans have home health benefits e.g. Thiqa. Please contact us and Pyramid’s insurance experts will help you find out if your insurance policy provides homecare cover. For patients with homecare insurance benefits, their insurance will preauthorize most services prescribed and justified by their attending physician. If your insurance does not preauthorize the services you require Pyramids can provide a quotation for these services. Pyramids can provide care funded by a combination of insurance and cash
Our quotations include transport for our clinicians to and from the patient’s home. If the patient request care in any place other than their agreed residence additional transport costs may apply.
For insured patient’s (depending on insurance approval) most medications, supplies and large equipment are provided by the insurer. Supplies or equipment not covered by the insurance company should be provided by the patient/family. Pyramids can help you source these. Pyramids provide basic supplies e.g. gloves and hand sanitizer.
Definitely. Pyramids schedule supervisory visits to all homes at least once per month. If you want an additional meeting please communicate via your homecare clinician or call your allocated Supervisor, who is always available to answer your questions and address any concerns.
Family emotional support is a very important part of patient care. When care is being provided by Pyramids family members can continue their daily routine e.g. work or traveling as their involvement in the physical or medical care process is generally limited to what they want to and can do. To improve patient safety Pyramids uses an electronic medical record to recorded patient’s information. access to a Wi-Fi connection if available in the house helps the nurse use this and communicate with her supervisor. If water and a place where the nurse can store her packed lunch can be provided this is very appreciated
Pyramids has a formal suggestion /complaints process. If you are not satisfied with our services you can communicate with us in many ways. Regardless of the communication method, Pyramids will conduct a prompt, comprehensive investigation and communicate feedback and resolution strategy as soon as possible.
– Call your allocated supervisor.
– Complete the complaint form provided to all patients on admission, seal it in the provided self-addressed envelope and hand it to your nurse or therapist.
– During office hours call 02 634 6431. Ask to speak to the nurse supervisor or coordinator or Operation Manager. Arabic speaking Pyramids employees are available to help you.